Create incident tickets easily & quickly!
Email to Ticket automatically converts incoming emails into fully fledged incidents in your Incident management tools, including attachments, metadata, and notifications. It eliminates manual work for service desk teams and ensures that no incident goes unanswered.
Incidents reported via email without a consistent structure
Emails manually rewritten into the ticketing system
Attachments and communication context getting lost
SLA countdown starts late due to manual processing
Errors caused by manual handling
more tickets resolved in the same amount of time
Continuous monitoring of defined Exchange / Outlook folders
Instant ticket creation in Remedy upon email arrival
Email content, attachments (EML), and metadata stored with the ticket
Ticket number automatically added to the email subject and replies
Built-in statistics for processing success and error rates
Faster incident response
The ticket is created immediately upon email delivery.
No manual work
The service desk focuses on resolution, not transcription.
Complete communication retention
The email and attachments are part of the incident.
Lower error rate
Automated process without human errors.
Improved SLA
Immediate start of incident resolution.
A customer or system sends an email describing an issue. Once the email is moved to the monitored folder, an incident is automatically created in your Incident Management Tool, a notification is sent, and all communication is stored directly with the ticket.
Integrations & Technology
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