Robot ICT

Why Us

Telco and Banking experts

Over 10 years of experience in building smart digital solutions

We are committed to bring value to our clients

Experts in increasing business efficiency

Our Services

It is our mission to minimize maintenance efforts, reduce support costs and achieve superior customer experience across all interaction channels. We are committed to deliver value to our clients throughout smart solutions.

End-to-end Automation

From the strategy through the delivery up to efficiency measurement.

Digital Transformation

Increase efficiency and customer experience through the modern technologies & AI.

Agile Transformation

Focus on delivering value to your clients & adapt to changes quicker and seamlessly by implementing Agile approach.

AI-enabled solutions

Take competitive advantage from AI enabled automated processes and systems.

Expert Sourcing

Quickly and efficiently increase team capacity and skills using our consultants.

Software Licensing

Plan your license usage strategically to avoid unnecessary costs. Get help by us - authorized partners.

Robot ICT helped with gaining over 50% more efficiency and over 25% of reduced MTTR. Robot ICT was able to fulfil our vision and complex requirements, translating them to an end to end automated solution that has not only benefited key metrics but enhanced the way we service our clients.

Matthew Garza

Director Enterprise Operations Center, Interoute

Robot ICT was instrumental to our programme to transform the quote to cash process, with a significant emphasis on streamlining the Service Delivery and Service Activation activities. Robot quickly understood our issues and rapidly created prototypes and demonstration environments whilst working closely with our internal developers and architects. Using Agile development the first production system was live in less than a month, and a full Low Touch Provisioning system operational in 4 months. The systems and processes developed by Robot ICT contributed to a lead time reduction of 38% and efficiency improvement of 30%

Steve Roberts

VP Connectivity Services, owner of the P&L for the MPLS, IP and SD-WAN portfolios Global telco with revenues of $1Bn.

Robot ICT helped us to create a far more smarter Event Management process, creating every single incident within 15 minutes, enabling us to reassign over 50% of the employees to other activities

Bruno Sanches

VP Network Operations

All References

Use Cases

Robotic Process Automation

Technology used for any organization or company that is stuck with an old outdated application to manage their process or in case a high amount of integration is needed with external systems, portals or applications running on someone’s PC

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IP Service Provisioning

There can be quite a few bottlenecks during a CE provisioning. The hardware itself can come pre-configured from a vendor, not configured at all, there can be differences in the configurations and so on. Often, there has to be someone on-site to connect to the CE, configure it together with an internal staff. This also requires coordination of time slots and can often be time consuming.

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Smart Network Troubleshooting

Every incident ticket ending up in the technical support teams has to be properly investigated and the issue removed. The investigation itself can be very complex, but always starts with a set of tasks to carry on first. Such tasks are often repeating and should not be handled by skilled engineers who might focus on more complex cases.

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