By process automation, you minimize maintenance and Support costs and achieve superior customer experience. Let people work only on value-added activities, our robots will handle the rest.
Service Provisioning of IP Services is a key activity within the Deployment Management process within the telecommunication industry. The nature of these activities can be very dynamic but process ...
Service Diagnostics is a key activity within the incident management process for any operational team. The nature of these activities is dynamic, process-driven, time-sensitive, and high-volume.
SD-WAN is the future for many companies, but migrations can be time-consuming and time-sensitive. The nature of these activities are process driven with a high level of data management to up and ...
One of my primary responsibilities within the Interoute organization is the incident management proces. This proces end to end is very complex as there are multiple products and technologies involved as well as several teams with multiple touch points. With the help of Robot ICT we managed to gain over 50% more efficiency and over 25% of reduced MTTR. Robot ICT was able to fulfil our vision and complex requirements, translating them to an end to end automated solution that has not only benefited key metrics but ehanced the way we service our clients.
Director Enterprise Operations Center @ Interoute
Robot ICT have helped us automate one of our core client implementation tasks, saving us hours of effort per implementation.
It has been really nice to work with Robot ICT - they are very flexible and collaborative and care about solving customer problems. Their staff are skilled and experts in their trade. They have been very open about sharing their knowledge and have also helped us upskill our staff.
We look forward to our continued collaboration.
Director of Product Management at GAN Integrity
As a novice to UiPath development, I was looking for a helping hand with building my automation projects. We set up daily mentoring sessions with one of their skilled RPA developers. Having someone to guide me, remove obstacles and provide some general advice on how to solve certain challenges was instrumental in our quick success. Two months later, my automation projects are clean, robust, and running smoothly. I would certainly recommend Robot ICT RPA Assistance service to any company looking to get up and running quickly and efficiently!
Information Technology Manager at BCW Global
Damco is part of the Maersk company and we ship containers all over the world. For the operation in the Czech Republic we use trains and trucks to transport the containers and there is a lot of manual work involved in handling the process. Robot ICT helped us automating 2 significant processes using UlPath, which involved handling a variety of different documents and internal and external applications to declare goods with custom authorities. The projects were delivered in time, handover of the services was done very profesionally including training. Everything was well documented as part of the handover and till now they continue to support us making sure the Robots can run 24/7. We are very satisfied with the companies skills and approach.
Operations Manager CZ/SK
Robot ICT helped us to create a far more smarter Event Management process, creating every single incident within 15 minutes, enabling us to reassign over 50% of the employees to other activities.
VP Network Operations
We automate different processes all around the globe in Adecco Group. We chose their senior RPA professional to help our French colleagues with RPA development for the Singapore business. We were satisfied with his RPA skills, attitude, flexibility and professional approach. Based on this experience we have extended the cooperation with Robot ICT.
RPA Delivery & Operations Manager
Robot ICT was instrumental to our programme to transform the quote to cash process, with a significant emphasis on streamlining the Service Delivery and Service Activation activities. Robot ICT quickly understood our issues and rapidly created prototypes and demonstration environments using DNA whilst working closely with our internal developers and architects. Using Agile development the first production system was live in less than a month, and a full Low Touch Provisioning system operational in 4 months. The systems and processes developed by Robot ICT contributed to a lead time reduction of 38% and efficiency improvement of 30%
VP Connectivity Services, owner of the P&L for the MPLS, IP and SD-WAN portfolios Global telco with revenues of $1Bn.
Download the full infographic and look at the difference between typical and automated process.