Your digital transformation
partner with focus on telecom.
Let's together explore the future of Digital Telecom!
It is our mission to minimize maintenance efforts, reduce support costs and achieve superior customer experience across all interaction channels. We are committed to deliver value to our clients throughout smart solutions.
Robot ICT helped us to create a far more smarter Event Management process, creating every single incident within 15 minutes, enabling us to reassign over 50% of the employees to other activities.
Robot ICT was instrumental to our programme to transform the quote to cash process, with a significant emphasis on streamlining the Service Delivery and Service Activation activities. Robot quickly understood our issues and rapidly created prototypes and demonstration environments whilst working closely with our internal developers and architects. Using Agile development the first production system was live in less than a month, and a full Low Touch Provisioning system operational in 4 months. The systems and processes developed by Robot ICT contributed to a lead time reduction of 38% and efficiency improvement of 30%
Robot ICT helped with gaining over 50% more efficiency and over 25% of reduced MTTR. Robot ICT was able to fulfil our vision and complex requirements, translating them to an end to end automated solution that has not only benefited key metrics but enhanced the way we service our clients.
Technology used for any organization or company that is stuck with an old outdated application to manage their process or in case ...
There can be quite a few bottlenecks during a CE provisioning. The hardware itself can come pre-configured from a vendor, not configured at ...
Every incident ticket ending up in the technical support teams has to be properly investigated and the issue removed. The investigation ...
21.8.2018 16 - 20 h.
Tusarova 31, Praha - Holešovice
18.9.2018 17 - 20 h.
Robot ICT office, Podolska, Prague 4
31.3.2019 17 - 20 h.