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It is our mission to minimize maintenance efforts, reduce support costs and achieve superior customer experience across all interaction channels. We are committed to deliver value to our clients throughout smart solutions.
We automate different processes all around the globe in Adecco Group. We chose their senior RPA professionals to help our French colleagues with RPA development for the Singapore business. We were satisfied with his RPA skills, attitude, flexibility and professional approach. Based on this experience we have extended the cooperation with Robot ICT.
Robot ICT helped us to create a far more smarter Event Management process, creating every single incident within 15 minutes, enabling us to reassign over 50% of the employees to other activities.
Robot ICT was instrumental to our programme to transform the quote to cash process, with a significant emphasis on streamlining the Service Delivery and Service Activation activities. Robot quickly understood our issues and rapidly created prototypes and demonstration environments whilst working closely with our internal developers and architects. Using Agile development the first production system was live in less than a month, and a full Low Touch Provisioning system operational in 4 months. The systems and processes developed by Robot ICT contributed to a lead time reduction of 38% and efficiency improvement of 30%
Robot ICT helped with gaining over 50% more efficiency and over 25% of reduced MTTR. Robot ICT was able to fulfil our vision and complex requirements, translating them to an end to end automated solution that has not only benefited key metrics but enhanced the way we service our clients.
Robotic Process Automation (RPA) is a technology that can be build over software which processing use got outdated...
There can be quite a few bottlenecks during a CE provisioning. The hardware itself can come pre-configured from a vendor, ...
For companies that are stuck using manual labor or even paying third parties for data mining and data reports.
Service Diagnostics is a key activity within the Incident Management process, typically within telecommunication or large IT organizations.
Robot ICT provides a reliable, innovative and secure solution using industry leading RPA software to integrate many different portals, ...