An automated solution for continuous office diagnostics and proactive user notification of outages.
The Diagnostics & Notification Portal provides 24/7 automated diagnostics for all your branches worldwide and links the technical status of the infrastructure with incidents in your CRM. In the event of an outage, it proactively and precisely informs users via SMS notifications—before they even head to work. The result is less frustration, better business continuity, and increased trust in IT services.
Lack of continuous and automated branch diagnostics
Insufficient visibility into whether a branch is truly “up” or “down”
Disconnected view between infrastructure status and incidents in ServiceNow
Delayed or missing communication toward end users
Employees arriving at branches that are out of service
Manual, non-scalable, and error-prone notification processes
24/7 monitoring of all your offices with accurate up/down validation
Automatic validation and linkage of relevant outages with ServiceNow incidents
Identification of affected users based on recent branch presence, roles, and subscriptions
Proactive SMS notifications with user preferences, regional rules, and time-zone awareness
Continuous monitoring during outages and automatic restoration notifications
Proactive Communication
Users are informed before heading to a non-operational branch.
Higher Business Continuity
Fewer unnecessary work disruptions and reduced outage impact.
User-Driven Notifications
Everyone receives only relevant alerts based on their preferences.
Full Automation
No manual intervention; the solution runs 24/7 and scales globally.
Improved IT Perception
IT is seen as proactive rather than reactive.
During the night, a branch outage occurs. The system automatically detects the infrastructure unavailability, verifies the existence of a valid incident in ServiceNow, and identifies the relevant users.
Between e.g. 6:00–7:00 local time, it sends an SMS notification advising employees to continue working from home.
Once the incident is resolved, an automatic Restoration SMS is sent to inform users that operations have been restored.
The solution is including integration with:
And can be easily integrated with much more 3rd party SW!
Global Companies with ~5.000+ employees and ~50+ offices, regardless of the industry in which it operates.
Organizations focused on improving operational effectiveness through automation and reduced manual effort
Management that wants clear reports about office outages. IT that are responsible for infrastructure stability, incident handling, and user communication
Companies aiming to minimize the impact of outages on employees and maintain productivity
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