Branch unavailable
Diagnostics detect the issue and check the related incident in ServiceNow.
Products / Diagnostics & Notifications
Diagnostics & notifications
Runs on the modular DNA platform.
Inform affected employees before an outage disrupts their work.
When a branch goes offline, the right people need to be informed. Connect infrastructure diagnostics with incident context and targeted notifications, delivered in the correct local time.
Powered byRuns on the modular DNA platform.18 msResponse time
0Open findings
ConnectivityOK
DNSOK
NotificationNo action needed
Illustrative data and interface for demonstration purposes.
The employee perspective
Employees are informed before they commute.
Only affected employees are informed
Your branch is currently offline. Please use the agreed alternative workplace. We will let you know when service is restored.Illustrative notification
Restoration confirmed
A follow-up message closes the information loop when the branch is back online.
Illustrative timeline. Delivery schedules follow your policies and local time zones.
Targeted communication
The right recipient, channel and timing.
Who receives it
Target users by branch presence, roles and subscriptions. Whitelists and exclusions handle special cases.
How they receive it
SMS and email preferences give users control over relevant operational messages.
When it arrives
Respect working days, scheduled notification windows and regional time zones.
Value across the organization
Fewer disruptions for employees and less manual communication for IT
For employees
Know whether the workplace is available and choose the agreed alternative before losing time on the journey.
For IT and service owners
Connect technical status to business communication. Track whom you informed and avoid repeated manual updates.
Your next step
Arrange a product consultationDiscuss branch notifications.
Share your current process and one representative example. Together we will define an appropriate initial scope, the required integrations and the evaluation criteria.