Original message
Email content and metadata stay available.
Products / Email to Ticket
From inbox to incident
Runs on the modular DNA platform.
From incoming email to an actionable incident.
Eliminate manual copying of messages into the service desk. Create a ticket from the email, preserve attachments and keep the next reply tied to the same incident.
Powered byRuns on the modular DNA platform.support@example.testCannot connect to VPN
Please check access. Log attached.
Extract → map → create
INC-2048Network access
QueueIT Service Desk
PriorityP3
Attachmentvpn-log.txt ✓
AcknowledgmentSent to requester
Illustrative data and interface for demonstration purposes.
Streamlined request intake
A service desk focused on resolving issues without manual re-entry
Without the connection
Read email → copy text → save attachments → create incident → send ticket number
With Email to Ticket
Monitored folder → incident with context → the team starts resolving
Complete communication history
Attachments and replies stay linked to the incident.
INC-2048Illustrative incident
Attachments
Preserve supporting files and the EML context.
Ticket number
Add the incident reference to subjects and replies.
Processing status
Spot failed conversions and track processing results.
A practical starting point
Start with one mailbox and a clear incident rule.
Connect defined Exchange or Outlook folders to your incident management tool. Agree what creates a new incident, how replies are linked and who handles an incomplete input.
How to measure the benefit
Compare email-to-ticket delay, manual handling effort and failed conversions. These show whether requests reach the team sooner and with complete context.
Your next step
Arrange a product consultationConnect your inbox to ITSM.
Share your current process and one representative example. Together we will define an appropriate initial scope, the required integrations and the evaluation criteria.