A customer asks about an order
Email + order reference
Industries / Retail & ConsumerRetail & Consumer
Reliable order fulfilment through connected operations.
For e-commerce directors, customer service leaders and retail operations: connect orders, stock and customer messages so exceptions do not disappear between teams.
Find the bottleneck behind your ordersPriorities for each role
Keep order and product data consistent across your applications.
The work behind the customer experience
Every exception needs a clear owner.
01Incoming
02Connected
The request has context
Classification + order and stock data
03Ready to resolve
The right team takes action
Assigned owner + traceable status
Order inquiries
Route messages by intent and attach the information already available in your systems.
Returns and claims
Connect intake, checks and ownership. Keep exceptions available for a person to assess.
Product and stock data
Synchronize agreed fields and flag mismatches rather than copying spreadsheets.
Solutions for your operation
Start where the process stalls.
Product
Email to Ticket
Convert incoming emails into structured tickets. Preserve the original context, route the request and make ownership visible.
Explore the productProductLogistics Packing Optimization
Connect your product database to customer orders and dispatch requirements. Calculate pallet arrangements and provide warehouse staff with a 3D packing plan, removing the need for manual placement calculations.
Explore the productProductAI E-mail Processing
Recognise the intent of incoming messages, extract relevant information and route work to the right team. Keep uncertain cases visible for review.
Explore the productProductRPA — Robotic Process Automation
Automate repetitive work across existing applications with UiPath. Combine business analysis, delivery, licensing, training and ongoing support.
Explore the productA measurable first step
Find the bottleneck behind your orders.
Bring one real process and representative inputs. Together we will define a pilot, the necessary connections and the criteria for deciding what comes next.
Discuss your operationWhat we will evaluate together
First response time
Manual order interventions
Time to resolve a return
We agree the baseline and target with your team. Benefits depend on the specific process and data.