More capacity for public services through fewer handoffs

For office leadership, IT managers and department heads: connect incoming submissions, documents and approvals. Give staff a clear case history and citizens a more predictable service.

Map one public-service workflow

Priorities for each role

Understand workloads, responsibilities and bottlenecks before adding capacity.

From submission to resolution

Every case has a next step and an accountable owner.

Receive

Bring the submission and its attachments together.

Prepare

Extract agreed fields and flag missing information.

Assign

Route the case to the relevant department and owner.

Decide and record

An authorized person reviews the case; the workflow records the result.

Begin with a single agenda without replacing existing systems

Choose a repetitive internal approval or document intake process. Agree the integration with your records system, access roles, operating ownership and acceptance criteria before implementation.

Services beyond the office

Smart Mobility connects ride requests, driver dispatch and service reporting for assisted citizen transport.

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Solutions for your operation

Start where the process stalls.

Product

Email to Ticket

Convert incoming emails into structured tickets. Preserve the original context, route the request and make ownership visible.

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AI Document Processing — Customs

Extract invoice and shipment information, validate required fields and prepare structured data for the customs workflow. Exceptions are routed to a specialist.

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Smart Mobility

Connect drivers, ride records, entitlement checks and reporting. Extend the proven Senior Taxi scenario to transport and delivery workflows agreed for your operation.

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RPA — Robotic Process Automation

Automate repetitive work across existing applications with UiPath. Combine business analysis, delivery, licensing, training and ongoing support.

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A measurable first step

Map one public-service workflow.

Bring one real process and representative inputs. Together we will define a pilot, the necessary connections and the criteria for deciding what comes next.

Discuss your operation

What we will evaluate together

Time spent handling submissions

Requests for missing documents

Open cases without an owner

We agree the baseline and target with your team. Benefits depend on the specific process and data.