← Customer stories
Global telecommunications provider
A repeatable path from device connection to live service.
Network provisioning depended on on-site configuration. The solution connects device detection, configuration and service validation.
01 / The challenge
Activation required an on-site visit.
Engineers configured devices individually and relied on central teams when issues arose. The operator wanted activation after a customer connected the device.
02 / The solution
From connection to verified service.
01
Connect device
02
Detect & activate
03
Configure service
04
Validate & update
The published workflow starts with device detection and a customer activation portal, followed by coordinated provisioning and validation.
From connection to active service
A defined, verifiable end state.
Service verifiedThe result of a coordinated workflow
Device detection, provisioning and validation form a single coordinated activation process.
- Configuration follows a defined workflow
- Checks confirm that the service works
- CMDB and CRM receive the relevant updates
Customer feedback
Robot quickly understood our issues and rapidly created prototypes and demonstration environments whilst working closely with our internal developers and architects.
Next step
Technology overviewAutomate service activation.
Start with a single process. Together we will define a practical first step.
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