Connected operations with measurable results
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Global logistics provider

Customs documentation in an integrated process.

A container logistics operation needed to coordinate documents and applications. Robot ICT brought repetitive customs administration into automated workflows.

01 / The challenge

Shipment data was entered manually.

Customs administration involved repetitive handling of documents and data across internal and external applications.

02 / The solution

A structured customs administration process.

01

Transport documents

02

Extract information

03

Check exceptions

04

Prepare declaration

Software automation connects data handling and application tasks into a documented operational process.

Staff handle the exceptions

Less manual entry and more capacity for exception handling

SOFTWARE ROBOT

Processes the documents

Collects transport data, handles repeated application steps and prepares the information for customs administration.

Exception
OPERATIONS TEAM

Reviews non-standard cases

Is notified when additional review is required and resolves the case instead of repeatedly copying transport codes.

Customer feedback
The projects were delivered in time, handover of the services was done very professionally including training.
Next step

Reduce manual document processing.

Start with a single process. Together we will define a practical first step.

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Technology overview

AI document processing