Using a specific example within the Telecom industry. The client was monthly manually provisioning over 3000 IP devices including backend, shipping them to side, activating the service and doing the handover to the customer. Not to forget that all backend systems like CRM, CMDB and another 4 applications had to be updated perfectly to avoid any issues later down the line once the services were fully operational.
One of the reasons why this telecom company couldn’t go for any existing solution on the market, was that they required a high amount of customization on the configurations and they wanted it to be as close to the existing process as possible. Especially the need for backend system integration meant that the solution provided had to be a workflow running on top of the existing solution already in place.
The other challenge that they wanted to be resolved was the ability to ship a device to the location, without the need for an engineer to go on site as well, unless this was required by the customer as a professional service. The customer onsite should be able to simply plug in the device and once basic connection was setup, the orchestration in place would take care of the rest of the provisioning. This would save both costs and the need for engineers centrally to be scheduled to activate the service.