More than
50 % the users
prefer to chat about their questions over a phone call
Chatbots
Your robotized Service Desk agent / HR Assistant / Finance Assistant / IT Support agent
Basic chatbot use cases are delivered in less than 6 weeks.
What is a Chatbot?
- Your 24/7 robotized employee (low salary, no sickness, no holidays)
- It’s an intelligent software (program) used to communicate with an end-user
- Contains a business logic and decides based on the business rules
- Uses an Artificial Intelligence to understand user requirements (even in multiple languages)
- Another form how to communicate and interact with your users
- Can be implemented in many communication channels - like messengers, web chats, etc.
Why to use Chatbots?
Chat is becoming the
most favorite
communication channel
You can
stay in touch
with your users any time, any day, and reply instantly
Chatbots are
not limited
by business hours, they never sleep
It can be
integrated
to other systems based on the process
Basically
no changes
in your current environment are needed to get started
Who can use a Chatbot
Everyone who needs to stay in contact with users 24/7
Everyone who deals with the similar requirements over and over again
Everyone who wants to reduce time needed to clear out the queries
Architecture
- Source code owner by customer
- Integration to world-class NLP frameworks
- Hosting both on-premise and cloud
- Using modern technologies and frameworks
References
Customer Service (internal pilot)
Energy
Service Desk Chatbot
FacilityManagement
Internal HR Chatbot
Telecommunications