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The Process Efficiency Meter is a perfect solution for any organization or company that values their customer and is looking for a way to ensure their key processes are supporting the continuous increase of customer excellence and a process with zero waste.
Even if the aim is not to avoid waste, but automate business processes to achieve cost savings, the Process Efficiency Meter adds direct and continuous value for any process driven organization.
Management can easily see the waste within the process
End users immediately see their effect on the process
Key improvements will be identified, such as bottlenecks, waste and waiting time
Identify autonomation, automation and process orchestration needs.
Ensures the full utilization of the automation solutions
Drives culture by making results transparent
The challenge not only to measure cost savings, but also the end to end process time. Knowing that the waiting time between activities is contributing to a large portion of the total duration of a process.
Unfortunately, many organizations consider process improvements as a temporary event or activity used to solve major systematic gaps. A major challenge is the usage of data. Data to ensure changes did improve the process and data to drive future change.
In order to be successful, it’s key that the measured data is visible for different parts of the organization, meaning that the meters need to be available for integration in both management dashboards and end user workflows.
Another challenge is the complexity of different systems and data involved as part of the end to end process, making it difficult to measure the end to end process consistently.
Building automation solutions costs money. The decision to start an automation project is often based on a business case showing that the benefits will outweigh the costs. Measuring this only upfront cannot be enough and measuring the achievement afterwards is difficult or non-existing.
Most companies have done this, but to make the solution work it’s crucial that the process on paper is the process “as is”.
The second step is to identify the waste, where the focus of the solution is on cycle time and waiting time. This is not a one-time activity, but potentially measured over a longer period, automatically.
The third step is to decide on the improvements. This step can be a continuous process based on data gathered through the Process Efficiency Meter.
The fourth step is the implementation of the improvements, which is something that Robot ICT can help with.