For our client, where we help with our IT capacities, and which has branches around the world, we are looking for an IT Project Manager. You will be a Unified Communication Service Owner. As a global company, they need to globalize and upgrade some of their processes and systems. In this case, you would be responsible for implementing all telecommunication systems used by the company. They already have a vendor and now they need to start setting it in the first countries. This role is contract-based until the end of the year. And from 2022 ideally, you would become an employee. The Network Service Owner is the primary contact for assigned unified communication infrastructure and ensures its business consumers have a fully working environment designed with the best practices to deliver their goals to clients and partners. This role is accountable for designing the service solution, selecting management systems and tools, selecting technology, defining processes in line with global architecture, build and test the first service iteration and lead the evolution of the service.

Key Responsibilities

  • Design unified communication solutions (or entire new service) according to business needs, test and document the solution, and hand over to deployment team.
  • Cooperate and lead interactions with partners and service providers to deliver expected objectives (e.g. Proof of Concept).
  • Provide a clear definition and description of the service, including related documentation, the primary use cases of the service, and its business value.
  • Drive service maturity and service enhancements with partners and internal colleagues.
  • Manage total capacity including utilization, features, and resiliency of assigned services.
  • Manage costs of the service. Be able to benchmark total and unit costs; service level & features; and risk profile (including security, resilience, scalability).
  • Be accountable for demonstrating sustainable productivity in the running of your service (cost per user & TCO)
  • Define a strategy that designs all aspects into your service and make sure that it is appropriate to the investment/risk trade-offs
  • Create a phased deployment roadmap (short-term and long-term) that plans our vision for your service. Deliver committed results relative to your roadmap.
  • Report investment roadmap for the service, including deliverables over time, expected outcomes, and impact to above metrics.
  • Manage assets (hardware or software, people, processes…) of the service.
  • Participate in troubleshooting during critical outages (during working hours).

  • Travel requirements occasional, once it is possible up to 20 %

Required Qualifications

  • A minimum of five years’ experience in IT Infrastructure is required.
  • Strong overall IT work experience is required.
  • Experience with networking and QoS concepts definition
  • Experience in VoIP telephony (SBCs, SIP protocol, T38 protocol)
  • Demonstrate strong technical expertise in design, implementation and troubleshooting following technologies: Skype for Business, Microsoft Teams, Cisco UC
  • Understanding of video conferencing solutions
  • Experience in UC solutions design
  • Strong understanding of data centers and clouds from a Unified Communication perspective. Knowledge of the Azure cloud platform is a significant plus.
  • Experience with UC platforms virtualization
  • Experience with the creation of technical documentation (HLD, LLD, network diagrams).
  • Any experience with RFI/RFP processes and documentation preparation is valuable.

What can we offer?

  • Be part of an ambitious company working on external and internal projects with team support and benefits even if you may be working remotely, in the office, or on-site at the client office.
  • Progressive development due to different projects
  • Dedicated budget for training & certifications
  • Working with an international team
  • Friendly environment in modern offices
  • 25 days of holidays, meal vouchers, contribution to a public transportation card, life insurance contribution
  • Home office
  • Birthday and anniversaries gifts
  • Competitive salary